Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Infinite Guitar (“Infinite Guitar,” “we,” “us,” or “our”). They govern your access to and use of infiniteguitar.com, our lessons, downloads, practice tools, forum, emails, and related services (together, the “Service”). By creating an account, buying a membership, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, or under the age of majority where you live, you may use the Service only with the permission and supervision of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use of the Service. Paid memberships may be purchased only by an adult who is legally able to enter into a contract.

You may not use the Service if you are barred from doing so under applicable law, including United States sanctions and export laws.

2. Your Account

You agree to give accurate information when you create an account and to keep it up to date. You are responsible for keeping your password confidential and for all activity under your account. Tell us right away at [email protected] if you believe someone has used your account without permission.

Accounts are personal. Each account is for one person. You may not share your login, let others use your account, sell or transfer your account, or use one membership for a group, class, or business. We may investigate activity that suggests account sharing and may suspend or terminate accounts that violate this section.

You may not choose a username that impersonates someone else, infringes another person’s rights, or is offensive. We may change or remove a username that violates these Terms.

3. Memberships

Basic. A Basic membership is free and gives you access to the lessons and features we make available to Basic members. We may change what Basic includes at any time.

Premium. A Premium membership is paid and is offered as a recurring plan (billed monthly, every three months, or yearly) or as a one-time Lifetime membership. The plans, prices, and billing terms shown at checkout when you buy are part of these Terms.

Lifetime. A Lifetime membership is a single payment for Premium access for as long as we operate the Service. “Lifetime” refers to the life of the Service, not the life of the member. A Lifetime membership is personal to you and cannot be transferred, and it may be terminated under Section 14 if you violate these Terms.

Our library changes. We regularly add, update, reorganize, and remove lessons, tutorials, downloads, and features. Instructors may stop working with us, and their lessons may be removed. Your membership gives you access to the Service as it exists from time to time, not to any particular lesson, instructor, or feature.

4. Billing, Automatic Renewal, and Cancellation

Payment authorization. When you buy a membership, you authorize us and our payment processors to charge your selected payment method for the price shown at checkout, plus any applicable taxes. You agree to keep your payment information current.

Automatic renewal. Unless you cancel, a recurring membership renews automatically at the end of each billing period (one month, three months, or one year, depending on the plan you choose), and we will charge the renewal price to your payment method on file at the start of each new period until you cancel. The renewal price is the price shown at checkout unless we notify you of a change as described below. Lifetime memberships do not renew and are charged once.

How to cancel. You can cancel a recurring membership at any time from your account on the website, or by emailing [email protected]. Cancellation stops future charges. Your Premium access continues until the end of the period you have already paid for, and your account then becomes a Basic account. Except under our money back guarantee (Section 5), we do not refund the unused part of a billing period.

Price changes. We may change membership prices. If we change the price of your recurring membership, we will email you at least 30 days before the change takes effect. The new price applies from your first renewal after that notice period. If you do not want to pay the new price, you can cancel before it takes effect.

Changing plans. If you switch to a plan that costs more or bills over a longer period, the change takes effect right away, and the amount due, including any credit for unused time on your current plan, is shown at checkout before you confirm. If you switch to a plan that costs less or bills over a shorter period, the change takes effect at the end of your current billing period.

Failed payments. If a payment fails, we may retry the charge, ask you to update your payment method, and suspend your Premium access until payment is made. If payment continues to fail, we may cancel your membership. You remain responsible for any amounts you owe.

Pay over time. Some plans may be paid for through a pay-over-time provider such as Affirm or Klarna. Those providers decide whether to extend credit, and any loan or installment plan is a separate agreement between you and the provider under its own terms. We are not the lender. Refunds for these purchases are issued through the provider.

Disputed charges. If you believe a charge is wrong, please contact us first so we can fix it. If you file a chargeback or payment dispute for a charge that was valid under these Terms, we may suspend or terminate your account while the dispute is resolved.

Records. We keep records of your purchase and of your agreement to these Terms, including the version you agreed to.

5. 14-Day Money Back Guarantee and Refunds

The guarantee. If you are not satisfied with your first Premium membership purchase, email [email protected] within 14 days of the purchase date and we will refund that payment in full. The guarantee applies to every Premium plan, including Lifetime.

First-time only. The guarantee is available once per person. It does not apply if you, or someone in your household using the same payment method, previously held a Premium membership or previously received a refund from us. It does not apply to renewal payments or to plan changes.

What happens after a refund. When we issue a refund, your Premium access ends immediately and your account becomes a Basic account.

Other refunds. Outside the guarantee, payments are non-refundable, and we do not give refunds or credits for partial billing periods, unused time, or lessons you did not watch, except where the law requires it or where we choose to at our discretion. We may decline a refund request if the account was used in violation of these Terms, for example to download materials for redistribution.

Nothing in these Terms limits any cancellation or refund rights you have under the laws of the place where you live.

6. Promotions, Sales, and Discount Codes

We sometimes offer sales, discount codes, and other promotions. The terms of each offer are shown when the offer is made. Unless the offer says otherwise, a discount applies only to your first payment, and your membership then renews at the standard price in effect at that time. Promotions cannot be combined, have no cash value, and cannot be applied to past purchases. If we lower a price or run a sale after you buy, we do not refund the difference.

7. Our Content and Your License to Use It

Ownership. The Service and everything in it, including videos, audio, backing tracks, tablature, notation, Guitar Pro and other downloadable files, text, graphics, software, practice tools, and the Infinite Guitar name and logo, is owned by Infinite Guitar, our instructors, or our licensors and is protected by copyright, trademark, and other laws. We and our licensors reserve all rights not expressly granted to you.

Your license. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to stream the content available to your membership level and, where we offer a download, to download it, solely for your own personal, non-commercial learning and practice.

What you may not do. Unless we give you written permission, you may not:

• copy, record, capture, or download any content except through download features we provide;
• share, sell, publish, or distribute any content, including uploading it to file-sharing sites, video platforms, social media, or shared drives;
• use any content in a commercial setting, including showing our videos or handing out our tablature, notation, or files to your own students;
• remove copyright notices, watermarks, or other ownership marks;
• bypass or interfere with any access control, paywall, or security feature;
• use bots, scrapers, or other automated tools to access the Service or to download content in bulk;
• use any content to train, test, or improve an artificial intelligence or machine learning system; or
• copy, modify, decompile, or reverse engineer the Service’s software, except where the law expressly allows it.

What you learn is yours. Playing techniques, music theory, and musical skills are not owned by anyone. You are free to use what you learn from the Service in your own playing, writing, performing, recording, and teaching, as long as you do not reproduce or distribute our content.

Songs taught in lessons. Some lessons teach or reference songs whose copyrights belong to third parties. These lessons are provided for educational purposes, and nothing in the Service gives you any rights in the underlying songs or recordings.

Downloads are licensed, not sold. The restrictions in this section continue to apply to any materials you downloaded after your membership ends.

8. Content You Post

The Service may let you post or send content, such as forum posts, comments, profile information, support messages, and feedback (“User Content”). You keep ownership of your User Content. By posting or sending it, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to host, store, reproduce, display, distribute, and adapt it (for example, to format it or fix display issues) in connection with operating, improving, and promoting the Service. This license lets forum discussions stay intact after you leave. You can ask us to delete your personal information as described in our Privacy Policy.

You are responsible for your User Content. You promise that you have the rights needed to post it and that it does not violate these Terms, the law, or anyone else’s rights. We do not have to monitor User Content, but we may review, remove, or refuse any of it at our discretion.

If you send us ideas, suggestions, or feedback, we may use them without any obligation to you.

We will use a testimonial or review you send us in our marketing only with your permission, and we will not edit it in a way that changes its meaning.

9. Acceptable Use

You agree not to:

• harass, threaten, bully, or abuse anyone, or post hateful, sexually explicit, or violent content;
• post spam, advertising, or unsolicited promotions, or use the Service to recruit our members or instructors for another business;
• post content you do not have the right to share, or that infringes anyone’s intellectual property or privacy rights;
• share another person’s personal information without their consent;
• impersonate any person or misrepresent your connection with anyone;
• upload viruses or other harmful code, or probe, scan, or test the security of the Service without our written permission;
• access or try to access another person’s account or any part of the Service you are not authorized to use;
• overload, disrupt, or interfere with the Service or the servers and networks behind it;
• create multiple accounts or use false information to get around these Terms, including to claim the money back guarantee more than once; or
• use the Service for any unlawful purpose.

10. Copyright Complaints

We respect intellectual property rights and respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512.

Notice of infringement. If you believe material on the Service infringes your copyright, send our designated agent a written notice that includes:

• your physical or electronic signature, as the copyright owner or a person authorized to act for the owner;
• identification of the copyrighted work you claim is infringed;
• identification of the material you claim is infringing and information reasonably sufficient for us to locate it, such as its URL;
• your name, mailing address, telephone number, and email address;
• a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
• a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner’s behalf.

Counter-notice. If your material was removed and you believe it was removed by mistake or misidentification, you may send our designated agent a counter-notice that includes: your physical or electronic signature; identification of the material that was removed and where it appeared before removal; a statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification; and your name, address, and telephone number, together with a statement that you consent to the jurisdiction of the federal district court for the judicial district where your address is located (or, if your address is outside the United States, any judicial district in which we may be found) and that you will accept service of process from the person who sent the original notice or that person’s agent.

Where to send notices. Send notices and counter-notices to our copyright agent at [email protected] with “Copyright Notice” in the subject line.

Anyone who knowingly makes a material misrepresentation in a notice or counter-notice may be liable for damages under 17 U.S.C. § 512(f). In appropriate circumstances, we will terminate the accounts of users who are repeat infringers.

11. Third-Party Services and Links

The Service relies on and links to services run by others, such as payment processors, pay-over-time providers, and video platforms. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party websites, services, or content, and a link does not mean we endorse them.

12. Practice, Health, and Equipment

Playing guitar involves repetitive motion. Practicing too long, too often, or with poor technique can cause strain or injury, such as tendinitis or carpal tunnel syndrome, and playing at high volume or through headphones can damage your hearing. Warm up, take regular breaks, keep the volume at a safe level, and stop playing if you feel pain. If you have a medical condition or ongoing pain, talk to a qualified medical professional. Our lessons are educational and are not medical advice.

Some lessons cover instrument setup, maintenance, or modifications, such as truss rod, action, and intonation adjustments, or work on electronics. This work can damage your equipment if done incorrectly, and amplifiers and other electronics can contain dangerous voltages even when unplugged. You do this work at your own risk. When in doubt, use a qualified technician.

Your progress depends on your own practice and effort, and we do not guarantee any particular result.

13. Availability and Changes to the Service

We work to keep the Service available, but we do not guarantee that it will always be available, uninterrupted, or error-free. We may perform maintenance, and we may change, suspend, or discontinue any part of the Service at any time. You are responsible for the devices, software, and internet connection you use to access the Service and for any related charges.

14. Suspension and Termination

By you. You may stop using the Service at any time. To cancel a recurring membership, see Section 4. To close your account and have your personal information deleted, email [email protected].

By us. We may suspend or terminate your account or access, including a Lifetime membership, if we reasonably believe you have violated these Terms, engaged in fraud or abuse, or exposed us, our members, or our instructors to harm or legal risk, or if we are required to by law. Where practical, we will tell you why. If we terminate your account because you violated these Terms, you are not entitled to a refund.

If we shut down. If we permanently discontinue the Service, we will give you reasonable advance notice where practical, and we will refund any recurring membership fees you have prepaid for the period after the Service ends. Lifetime memberships end when the Service ends.

Sections 5, 7, 8, and 10 through 20, and any other terms that by their nature should survive, continue to apply after your account ends.

15. Disclaimer of Warranties

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service or any content is accurate, complete, reliable, current, secure, or free of errors, viruses, or interruptions. Some jurisdictions do not allow certain warranty disclaimers, so some of these may not apply to you.

16. Limitation of Liability

To the fullest extent permitted by law, Infinite Guitar and its owners, instructors, contractors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the Service, even if we have been told such damages are possible.

To the fullest extent permitted by law, our total liability for all claims arising out of or related to these Terms or the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) fifty U.S. dollars ($50).

These limits apply to every theory of liability, whether in contract, tort (including negligence), statute, or otherwise. They do not limit liability that cannot be limited by law, such as liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence. These limits are an essential part of the agreement between you and us and of the prices we charge.

17. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Infinite Guitar and its owners, instructors, contractors, and service providers from any claims, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of your User Content, your misuse of the Service, or your violation of these Terms, the law, or the rights of any third party.

18. Disputes and Governing Law

Talk to us first. Most problems can be solved quickly by email. Before filing any claim, you agree to send a written description of the dispute and the relief you want to [email protected], and both of us will try in good faith to resolve it informally for 60 days. This step does not apply to claims brought in small claims court or to requests for urgent injunctive relief to protect intellectual property.

Governing law. These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Tennessee and applicable federal law of the United States, without regard to conflict of laws rules.

Where disputes are heard. Any lawsuit must be brought exclusively in the state courts located in Davidson County, Tennessee, or in the United States District Court for the Middle District of Tennessee, and you and we consent to the personal jurisdiction of those courts. Either of us may instead bring an individual claim in small claims court in the county where you live, if the claim qualifies.

Individual claims only. To the fullest extent permitted by law, you and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action, and to waive any right to a jury trial.

Time limit. To the fullest extent permitted by law, any claim arising out of or related to these Terms or the Service must be filed within one year after the claim arises, or it is permanently barred.

If you live outside the United States. If you are a consumer living in the European Union, the United Kingdom, or another country whose laws give you the right to sue in your local courts or to rely on mandatory local consumer protections, nothing in this section takes away those rights.

19. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will notify members by email or by a notice on the Service at least 30 days before the change takes effect. Other changes take effect when we post them. The updated Terms will show a new “last updated” date. By continuing to use the Service after a change takes effect, you agree to the updated Terms. If you do not agree, you must stop using the Service and cancel any recurring membership. Changes do not apply to disputes that arose before the change. Price changes are covered by Section 4.

20. General Terms

Entire agreement. These Terms, our Privacy Policy, and the terms shown at checkout make up the entire agreement between you and us about the Service. If you join our affiliate program, our Affiliate Terms also apply. If you have a separate written agreement with us, such as an instructor agreement, that agreement controls where it conflicts with these Terms.

Electronic communications. You agree that we may send you agreements, notices, receipts, and other communications electronically, by email to the address on your account or by posting them on the Service, and that these satisfy any requirement that they be in writing. Notices to us must be sent to [email protected].

Assignment. You may not assign or transfer these Terms or your account. We may assign these Terms, in whole or in part, including to an affiliated company or to a successor in connection with a reorganization, merger, or sale of the business.

Severability and waiver. If any part of these Terms is found unenforceable, that part will be enforced to the maximum extent allowed and the rest of the Terms will remain in effect. Our failure to enforce any part of these Terms is not a waiver of our right to do so later.

Events beyond our control. We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, such as outages of third-party services, internet failures, natural disasters, or acts of government.

Interpretation. Headings are for convenience only. “Including” means “including without limitation.” These Terms are written in English, and the English version controls.

Notice for California users. Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Service is provided by Infinite Guitar, which you can reach at [email protected]. Prices for paid memberships are shown at checkout. You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

21. Contact Us

Questions about these Terms can be sent to [email protected].